articles by Susan

Globe Life hit with EEOC finding it “created, condoned” a work environment that is abusive to women

The U.S. Equal Employment Opportunity Commission has found that insurer Globe Life tolerated a “pervasive pattern of harassing conduct” against women at one of its top-producing sales agencies, including harassment by men who were so high up in the company that “they constitute alter egos or proxies” of Globe and one of its major divisions, American Income Life.

I first wrote about Globe in early 2023, exposing sexual assault, violence and customer abuses at its Pittsburgh-based Arias Agencies. The EEOC by that time had actually dismissed the cases of the two women who inspired my initial coverage — Renee Zinsky and Abeni Mayfield. But after my stories began appearing, the agency took the unusual step of reversing its decisions to dismiss those cases and launched into a broad probe of the agency, AIL and Globe.

Today’s story is based on private correspondence that the EEOC sent to Globe’s lawyers and six insurance agents who worked at Globe agencies. Citing those letters, I broke news of the EEOC’s stunning determination that, for 13 years, Globe had subjected a class of female employees to an ongoing hostile work environment and quid pro quo harassment. EEOC Says Globe Life Created, Condoned a Workplace That Is Abusive to Women – Business Insider

Leaders at Globe Life division traded racist memes

In a story published today, I report on egregious racism at NYSE-traded Globe Life Inc. — behavior that stretches from company headquarters in McKinney, Texas to the far-flung agencies that come under Globe’s umbrella.

A Latina woman told me her colleagues regularly used the N-word. A black woman said her manager sent her a meme that used a racial slur to suggest Black people were “looking harder for them Popeye’s Chicken Sandwiches than a Job.”

Even senior managers at Globe Life’s American Income Life subsidiary engaged in stunning acts of bias, exchanging racist, sexist and anti-transgender texts. Continue reading

Fresh customer-fraud allegations against Globe Life

The embattled insurer Globe Life and its subsidiary American Income Life face new allegations of fraud, kickbacks, and misclassifying its army of sales agents. The charges appear in a new report from Viceroy Research, the third scathing short-seller report on Globe. It comes on the heels of short-sale recommendations by Orso Partners’ Nate Koppikar and the anonymous trader Fuzzy Panda earlier this year. Globe said the Viceroy report is “deliberately false, misleading and defamatory.” You can read today’s story here.

Short-seller sends Globe Life shares plunging 53% as insurance giant calls report ‘defamatory,’ threatens legal action

Shares of insurance giant Globe Life Inc. plunged 53% today and trading was halted eight times after a short-seller issued a damning narrative on the company.

In a 36-page investigative report, Fuzzy Panda Research described “extensive allegations of insurance fraud” at Globe’s wholly-owned subsidiary American Income Life, repeatedly citing my coverage for Business Insider. Continue reading

Department of Justice opens probe of Globe Life, American Income Life

The U.S. Department of Justice has subpoenaed Globe Life Inc. and its subsidiary American Income Life seeking documents related to one of its top life insurance agencies — the Pittsburgh-based Arias Organization, according to an internal Globe document. In my Business Insider articles published in 2023, former agents described a culture at Arias of customer abuses and sexual harassment, including multiple allegations of sexual assault on the job. Continue reading

EEOC takes up sexual harassment cases against Globe Life subsidiary

Ten months after my first article about the toxic and dangerous workplace at The Arias Organization, a top life insurance agency of Globe Life, Inc., the EEOC took the unusual step of reopening two sexual harassment claims that it had previously dismissed and a Pennsylvania regulator fined a Globe subsidiary for deceptive consumer practices.

In my series of investigations about Globe, its wholly owned subsidiary American Income Life and Arias, I’ve been documenting a toxic workplace where multiple agents said women were sexually harassed and assaulted, drugs were used openly and customer deceit was widespread. Continue reading